Maintenance plans

Preventive servicing that keeps systems live

Most failures we attend are preventable: dirty lenses, dead backup batteries, drifting gate limits, full hard drives. A plan catches these on a schedule and puts you at the front of the callout queue.

Essential Care

GYD $12,000

per quarter

Best for: Small homes with 4–8 cameras

  • 2 preventive visits per year
  • Camera cleaning and re-aiming
  • Recorder health and storage check
  • Phone and WhatsApp support
  • 10% off parts and repairs
Enquire about Essential Care
Most popular

Business Shield

GYD $28,000

per quarter

Best for: Shops, offices and gated compounds

  • 4 preventive visits per year
  • CCTV, gate and alarm coverage
  • 48-hour priority callout response
  • Annual fire alarm test and logbook
  • 15% off parts and repairs
  • Free remote app re-configuration
Enquire about Business Shield

Total Site Cover

GYD $65,000

per quarter

Best for: Warehouses and multi-building sites

  • Monthly scheduled inspections
  • All systems: CCTV, gates, doors, alarms, access
  • Same-day emergency response, 24/7
  • Dedicated account technician
  • 20% off parts and repairs
  • Quarterly written condition report
Enquire about Total Site Cover

Demo pricing shown for illustration. Real quotes depend on device count, site layout and travel distance.

Every visit includes

A fixed inspection checklist

  • Camera cleaning, re-aiming and image quality check
  • Recorder storage, retention and backup verification
  • Gate track, roller and safety beam inspection
  • Garage door spring tension and opener calibration
  • Alarm zone walk-test and battery replacement check
  • Access control reader, lock and release testing
  • Written condition report after each visit

Questions

Plan FAQ

Do I need a plan if my system is new?

Installation warranty covers defects, not wear or dirt. A plan keeps lenses clean, batteries fresh and settings correct so warranty claims are rare.

What counts as an emergency callout?

A gate stuck open, a total camera or recorder outage, a fire panel in fault, or an alarm that will not stop sounding.

Can a plan cover equipment we did not buy from you?

Yes, after a one-time assessment visit so we can document the existing system and flag anything that needs correcting first.

Are parts included?

Consumables such as batteries and connectors are included. Larger parts are discounted by your plan rate and quoted before we proceed.

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